You answer incoming questions from Travel agents, via telephone. The questions are mainly about existing and new bookings and you will provide information to them about flights, tickets, fares and upgrades
You guide and help them navigate through the different sources of information to arrive at an answer You formulate and reformulate customer problems/questions to understand what the customer really means/wants […]
This is a hybrid position. The initial training will take place at the office. After the paid training of 8 weeks (40 hours per week), you will be required to work at least three days...