At bol. we handle about 130 million (yes, you read that right!) orders per year. To get those orders to our customers in the fastest way possible, we translate those orders to our logistical landscape by ensuring that the orders are delivered how, when and where shoppers desire. Our customers are always excited to get their order, so we also aim to provide them with the best possible order tracking experience; and when they are not so happy, we facilitate the return process. That is what Order Flow is about: making the best possible delivery promise, translating each customer order to the logistical...